Refund policy

Failed generations

If a product shot fails, the shots go back to your balance automatically. You don't need to ask.

Subscriptions

You can cancel at any time and keep your plan until the end of the period you paid for. We don't refund partial periods, but if you were charged for a renewal you didn't want and haven't used any of the new shots, write to us within 7 days and we'll refund it. Prices include VAT and the refund is paid in euros.

Shot packs

An unused shot pack can be refunded within 14 days of purchase. Packs you've started using are not refundable.

How to ask

Email support@awelume.com from the address on your account. We reply within two working days.